Frequently Asked Questions
Everything you need to know about shopping at The Closet Inc.
How long does shipping take?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that certain limited-release items may be final sale.
Are the products authentic?
Yes, The Closet Inc. is an authorized retailer for all brands we carry. Every product is 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Sezzle and Afterpay.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 1 hour of purchase by contacting our support team, but we cannot guarantee changes once the order is in fulfillment.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.